Service Oriented Computing Platform for Shared Services Model

It is the need of the hour for business entities to revisit their growth plans and to perform consistent checks on their performance and operational utilization. One of the driving factor for the transformation of Application Service Providers (http://blogs.hexaware.com/pitstop/application-service-provider-vs-software-as-a-service-asp-vs-saas.html )to Software as a service is the change in the Information Technology Trends.

 Human Computer Interaction and Interoperable applications seems to be the cloud where the future software investments would be. Let’s look into the evolving service oriented computing platform which answers a lot of the present day business needs.

The Product based companies were quick to incorporate the service orientation in their product designs by mostly following the agile software development methodology whereas the Service based companies were quick to incorporate the shared resource pool to evolve the Shared Services Support.

Initially, the shared services model was spotted within organizations as specialized groups of system and vendor specific administrators and later evolved as ESSA (http://www.hexaware.com/shared-services.htm). The proposed service oriented computing platform for such shared services model would further enhance the customer satisfaction as the service design principles are followed.

Goin by the tag “If resources are not retainable, Let’s retain their knowledge within the organization” – the service oriented computing platform goes one step further from the traditional vertical solutions(CRM,TAM,.) by providing an SOA based solution utilizing the present day horizontal solutions(Livelink ECM ). This Open technology solution is vendor independant and can accomodate the existing applications of Oracle(Peoplesoft, Siebel), Microsoft(sharepoint),SAP,Kronos Workforce Timekeeper,.. by establishing a meta data driven knowledge solution for the shared services resource pool to work on.

Few Key advantages of this service oriented solution for the shared services model are

a.Reusabilty – the reduntant support (technical/Functional) effort is minimized.

b. Service Governance

c. Discoverability

d. Less Time consumption in performing a support activity

e. Knowledge Service Composition – enabling the maintenance of organization wide service data irrespective of their source department or technology.

Like the Peoplesoft Person Model which was based out of SOA, the service oriented solution design for the shared services model would make a huge difference among the corporate cube warriors. Let’s wait for more such innovative solutions to surface soon.

Enterprise Content Management – Livelink Vs SharePoint

Do you feel that the growth of an organization is directly proportional to the content mangement within the organization ? or vice versa? Let’s look into one of the driving force behind a companies growth – It’s the Enterprise Content Management. ’Collaboration’, ‘Goals’, ‘Processes’, Business Data Analysis are the words frequently uttered across; when a company revisits its own growth.

The ECM suites provides a better way to organize, reuse and share data across the organization. To name a few, Livelink ECM Suite and Microsoft SharePoint provides an interactive space for document management, version management, auditing, business workflows, business intelligence and many other interesting search features with a user friendly – ‘web site’ style application.And also Microsoft’s BDC and Web Part technologies plays a vital role in third party integrations.(the details of which can be seen in our future posts)

By now,one can define in simple terms that a place where documents are managed can be termed as Enterprise Content Management Suites.In reality, the ROI’s are too high for organizations that have implemented SharePoint or Livelink. Livelink goes one step further by handling the retention management process for documents and incorporating a seemless workflow approval chain along the organization tree. This enables an organization to setup the time period for which a document can be accessible and then purged. In comparision, Livelink seems to be DoD certified and SharePoint may be in the process of getting one…